Privacy Policy

Last updated: (04/07/2026)

Who I am

Claire Wells Hypnotherapy is committed to protecting your privacy and handling your personal information responsibly.

Claire Wells is registered with the Information Commissioner's Office (ICO) and processes personal information in accordance with UK data protection legislation.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the details provided on this website.

What information I collect

Depending on how you contact me, I may collect:

Your name
Email address
Telephone number
Information you provide through my enquiry and booking forms
Information about the issue you are seeking help with
Information about your goals
Information about your medical history where you choose to provide it
Information about medications you are taking
Information about any relevant physical or mental health conditions
Information about healthcare professionals involved in your care where appropriate

Please only provide information that is relevant to your enquiry. If more detailed information is needed, this can be discussed during your consultation.

Why I collect your information

I collect your information so that I can:

Respond to your enquiry
Assess whether hypnotherapy is appropriate for your needs
Prepare for your consultation
Contact you regarding appointments
Provide hypnotherapy services
Meet legal, professional and insurance obligations

I only collect the information that is necessary for these purposes.

Health information

Some of the information you choose to provide may relate to your physical or mental health.

Under UK GDPR this is known as special category personal data and is treated with additional care.

I only collect and use this information where it is necessary to assess whether hypnotherapy is appropriate, prepare for your consultation and provide my professional services.

How your information is stored

Information submitted through this website is securely stored using Wix and may also be sent securely to my Microsoft 365 email account so I can review and respond to your enquiry.

Reasonable technical and organisational measures are in place to help protect your personal information from unauthorised access, loss, misuse or disclosure.

Access to your personal information is restricted and only available where necessary to provide my professional services.

Who I share your information with

Your personal information will never be sold or shared with third parties for marketing purposes.

Information will only be shared where:

You have given your consent
It is necessary to provide my professional services
I am legally required to do so
There is a safeguarding concern or a serious risk of harm to yourself or others

International data transfers

Some of the companies used to provide this website and its services, including Wix and Microsoft, may process or store personal information outside the United Kingdom.

Where this happens, appropriate safeguards are in place to ensure your information continues to receive the level of protection required under UK data protection law.

How long I keep your information

Enquiry information is only kept for as long as necessary to respond to your enquiry.

Client records are normally retained for seven years after your final appointment in accordance with professional and insurance requirements. Once this period has expired, records are securely deleted or securely disposed of.

Your rights

Under UK GDPR you have the right to:

Request a copy of the personal information I hold about you
Request that inaccurate information is corrected
Request deletion of your personal information where appropriate
Restrict or object to certain types of processing where applicable
Withdraw your consent where consent is the lawful basis for processing
Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

This website uses cookies to improve your browsing experience and to understand how visitors use the website.

Where required, you will be asked for your consent before any non-essential cookies are placed on your device.

Third-party services

This website uses trusted third-party providers to help deliver its services. These may include:

Wix for website hosting and online enquiry forms
Microsoft 365 for email communications
Google Analytics (where enabled) to help understand website usage
Google Maps (where used)

These providers may process your personal information in accordance with their own privacy policies and applicable data protection laws.

Data Controller

Claire Wells Hypnotherapy is the data controller for the personal information collected through this website.

ICO Registration Number: [Insert ICO registration number]

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