Claire Wells Coaching and Hypnotherapy

 

(“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

​

1. Information We Collect

Information you provide directly

When you contact us, book a service, or submit a form, we may collect:

• Your name

• Email address

• Phone number

• Postal address (if required for a service)

• Service details or any information you choose to share

Automatically collected information

When you visit our website (hosted on Wix), we may automatically collect:

• IP address

• Device and browser information

• Pages viewed and time spent on the site

• Interaction information (clicks, navigation, etc.)

• Cookies for website functionality, security and basic analytics

​

2. How We Use Your Information

We use your information to:

• Provide and operate our services

• Manage bookings and communications

• Respond to enquiries

• Deliver customer support

• Improve website performance and user experience

• Comply with legal and tax obligations

We do not sell or share your personal information with unrelated third parties.
Your data may be processed securely by Wix, our website hosting provider, acting as a third-party processor.

​

3. Legal Bases for Processing (UK GDPR)

We process your data under the following lawful bases:

• Contract – to provide the services you request

• Legitimate interest – to operate our business and maintain service records

• Consent – for optional communications (where applicable)

• Legal obligation – for tax or regulatory requirements

​

4. Cookies

Our website uses cookies provided by Wix for:

• Security

• Functionality

• Analytics

You can manage or block cookies via your browser settings.

​

5. Data Storage, Security & Retention

Your data is stored securely on:

• Wix servers (which may be located in the UK, EU or USA)

• Our secure email and internal systems

How long we keep your information

We keep customer contact information and service history on file so we can provide ongoing support, maintain accurate records, and meet tax/legal requirements.
We do not automatically delete customer information unless:

• You request deletion, or

• We no longer need the data for business or legal purposes

You may request deletion at any time.

We take reasonable technical and organisational measures to protect your data from loss, misuse or unauthorised access.

​

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion (where legally permitted)

• Object to processing

• Restrict processing

• Request a copy of your data in a portable format

• Withdraw consent (for consent-based activities)

• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

To exercise any of these rights, contact:

claire@clairewells.co.uk

​

7. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from children.

​

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “last updated” date.

​

9. Contact Information

If you have questions, or if you want to access, correct or delete your personal information, please contact:

claire@clairewells.co.uk